Enterprises shall not be granted a voluntary right of cancellation.
Right of cancellation
You are entitled to cancel the contract within fourteen days without specifying any reasons. The cancellation period shall be fourteen days from the day when the last goods have been received by you or a third party designated by you who is not the forwarder.
In order to make use of your right of cancellation, you must inform us (B+B Thermo-Technik GmbH, Heinrich-Hertz-Straße 4, 78166 Donaueschingen, firstname.lastname@example.org, Phone: 077183160, Fax: 0771831650) of your decision to cancel this contract by means of an unequivocal statement (e.g. a letter sent by mail, a fax or an e-mail). You may use the attached sample cancellation form, but this is not compulsory.
The period set for the cancellation of contract shall be deemed to have been observed if you dispatch the information concerning your cancellation of the contract before the expiration of this period.
Consequences of the cancellation
If you cancel this contract, we shall reimburse any payments received from you, including the delivery costs (except for the additional costs that arose because you chose another type of delivery than the cheapest standard delivery offered by us), without any delay and at the latest within fourteen days from the date when we received the information concerning your cancellation of this contract. For the reimbursement, we shall choose the same mode of payment that you used for the original transaction unless anything else has been explicitly agreed with you; in no case shall we charge any fees for this reimbursement. We may refuse to reimburse the money until we have received the goods or until you have provided evidence that you have dispatched the return delivery of the goods, whichever is earlier.
You shall be obligated to return or hand over the goods to us immediately and in any case within fourteen days after the date when you informed us about the cancellation of this contract. This deadline shall be deemed to have been observed if you dispatch the goods before the expiration of this period of fourteen days. You shall bear the direct costs for returning the goods. You shall only be responsible for covering the costs for any loss of value of the goods if this loss of value is due to the fact that you handled the goods in a way that goes beyond what is required for checking the properties, features and mode of function of the goods.
PDF cancellation form
Sample cancellation form
(If you want to cancel the contract, please fill in this form and send it back to us.)