Right of Withdrawal

Have you ordered the wrong item?

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

How do you proceed?

Please fill out the returns document and send it back to B + B Thermo-Technik with the goods. You have to bear the return costs yourself. After checking the item, the value of the goods will be refunded.

You received the wrong amount?

Please contact the B + B Thermo-Technik online shop team (Tel: 0771/8316626). After checking, we will send you the difference in quantity free of charge.

Have you received defective goods?

In this case, please contact our quality department (qs@bb-sensors.com). Fill out the returns document and discuss the return process with the quality department.