Right of Withdrawal

You have ordered the wrong item?

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

 How do you proceed?

Please fill out the return document and send it back to B+B Thermo-Technik together with the goods. You have to bear the return costs yourself. After examination of the article the commodity value is refunded to you. 

You have received an incorrect quantity?

Please contact the B+B Thermo-Technik online store team (Tel: 0771/8316626). After checking, we will send you the difference quantity free of charge. 

You have received defective goods?

In this case please contact our quality department (qs@bb-sensors.com). Fill out the return document and discuss the process of return with the quality department.